Privacy Policy
Your privacy is important to us.
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Privacy Policy of inKind ("inKind", "we" or "us")
Respecting and protecting your privacy is very important to us. The following applies to the collection of data by inKind, its subsidiaries and affiliates via and the inKind mobile application. If you have questions or concerns regarding this policy, you should contact inKind at

Visiting us from Australia? See our Aussie privacy policy here.

In this policy we disclose the types of information we collect and how we use them, as well as setting out the choices you can make about the way your information is collected and used. This Privacy Policy governs your use, access, and all interactions with the inKind mobile application ("Application"), any of inKind's services (the "Services"), the website, and any other website associated with inKind or pages where this Privacy Policy is displayed and accessible (collectively, "Website") (together, the Website, Application and Services are the "inKind Program").
By using our websites you consent to our processing of your data as set forth in this Privacy Policy. Your continued use of, the inKind mobile application, or continued interaction with us after we have notified you of a material change to our Privacy Policy in accordance with the Updates Section below will be deemed an acceptance of these new terms.
What Information Do We Collect?
Personal Information

When you use the inKind Program, we may ask that you provide us with personally identifiable information—information about you that can be used to contact or identify you ("Personal Information"). Personal Information we may collect includes your name, phone number(s), email address, home address, and, if you elect to participate in certain parts of our Services, payment card numbers. We may also collect information you supply to us concerning your preferences and interests.

Purchase Information

If you choose to make purchases through our Website and/or the Application, inKind may receive information about you and your purchases to businesses to which you have a House Account - the date and time of your purchase, the transaction amount, and possibly other information used to make your purchase ("Purchase Information").

Cookies, Pixels and other Usage Technology

To collect, maintain and use certain information, we may use session ID and persistent "cookies," data collection tags or directives such as "pixel tags," Javascript scripts, API calls, and/or other storage on your device (individually or collectively, "Usage Technology"). A cookie is a small data file that is kept in your device's memory for record-keeping purposes. A pixel tag is an electronic image, often a single pixel and often transparent, that is placed on a web page and may be associated with cookies on your hard drive.

Information from Third Parties

We may also receive information about you from third parties, including when you enter another food business that partners with inKind ("Partner Restaurants"). We also receive information about you that is publicly available, such as when you submit information to a blog, chat room, or social network(s). We encourage you to read the privacy policies for those third parties.

Restaurant VIP Program Information

If you choose to opt-in to our Restaurant VIP program, inKind may receive information about you, your dining preferences, likes, dislikes and possibly Personal Information from Partner Restaurants .

Non-Personally Identifiable Information

When you use the inKind Program on your mobile phone, computer, or other device, our servers may record non-personally identifiable information—information that cannot identify you ("Non-Personally Identifiable Information") such as: (i) information your device sends or transmits, including your device type, your device ID number (for example, your UDID), user settings, and your geographical location (if you consent) ("Device Information"); (ii) information about your use of the inKind Program, such as offers viewed and/or used, stores visited, information you entered; (iii) demographic information you provide, such as your gender or date of birth, (iv) information about or from another content delivery platform; and (v) information derived from such above information and other sources such as entries and offers viewed on our website or on our social media presence, or information provided by third parties.

In addition, to make the inKind Program useful in particular locations, we use location technology, such as GPS, our inKind beacon devices ("inKindBeacon"), and other geolocation or presence technologies. These technologies are found in various locations and broadcast signals that your device may receive, assuming you provide consent to receive such signals such as, by enabling location services. When your device receives location information, the Application or Website alerts Partner Restaurants that you have entered their establishment and you are someone to take special care of. To make the Application and inKind Program operate efficiently, inKind may also collect other information based on signals from an inKindBeacon showing, for example, the strength of the signal between the inKindBeacon and the device and/or the duration the device is near the beacon, including when the Application is in the background or not actively running on your device.

How Do We Use The Information
Subject to the restrictions described in this Privacy Policy and applicable law, we use information about you only for purposes related to inKind's business, including to communicate with you, provide you information about inKinds Partner Restaurants, to respond to your requests, update our inKind Program and other offerings, improve the content and user experience with the inKind Program, help you and others get awesome service at local businesses, and prepare and perform demographic studies. Additionally, if permitted by the applicable Transaction Provider, we will use this information to perform benchmarking, advertising, marketing, performance and promotional studies.

Personal Information

We use Personal Information to: (i) administer, improve, and optimize the inKind Program, (ii) personalize your experience with the inKind Program and Partner Restaurants, (iii) provide you with software updates and/or product announcements, (iv) better understand your needs and interests, and (v) provide you with further information and offers from us that we believe you may find useful or interesting, such as targeted advertising (if permitted by the applicable Transaction Provider) and promotional campaigns. In order to contact you, we may at times send emails, texts or SMS, push notifications through the Application, or autodialed or prerecorded message calls or text messages at the telephone number(s) or email addresses you provide to us. Similarly, if you are invited to the inKind Program by your friend through our referral program, at the direction and request of your friend, we may at times contact you through such methods. Your information will be viewable by the friend who invited you to the inKind Program. You must give consent to receive such autodialed or prerecorded message calls. Standard telephone minute and text charges may apply.

Purchase Information

We use Purchase Information to: (i) administer, improve and optimize the inKind Program; (ii) match your Personal Information with transactions and identify you to Partner Restaurants as a VIP; (iii) analyze the usage and effectiveness of the inKind Program; and (vi) to the extent permitted by applicable third parties, analyze trends and deliver tailored advertising.

Cookies, Pixels and other Usage Technology

Usage Technology allows us to do the following: (i) make your interactions with the inKind Program easier and personalized; (ii) save information relating to your Account and/or activity for future interactions with the inKind Program; (iii) better understand how you interact with the inKind Program, and monitor aggregate usage by you and other users; (iv) monitor web traffic routing on the Services; (v) enable certain features of the Services; (vi) count users who visited certain websites and pages within websites, used applications or features; (vii) analyze the behavior of users of our websites and application; and (viii) determine the effectiveness of promotional or advertising campaigns and improve the overall inKind Program. Third party advertisers on the inKind Program may also place or read cookies on your browser. At any time, you may instruct your device to stop accepting cookies or to prompt you before accepting a cookie from websites you visit by changing your device's settings. Please understand that if you do not accept cookies, you may not be able to use all portions or all functionality of the inKind Program. We may also use Device Information from Usage Technology together with both demographic or psychographic information we collected, and third-party analysis partners to anonymously analyze usage patterns of users and serve tailored advertisements to you.

Information from Third Parties

We may use information from third parties to administer, update, personalize the inKind Program, invite you to the inKind Program at the request of your friend, and present relevant offers.

Partner Restaurants

We may use information from Partner Restaurants to administer, update, personalize the Restaurant VIP program and inKind Program, and provide you with more personalized dining experiences.

Non-Personally Identifiable Information

We may use Non-Personally Identifiable Information, including geolocation and location presence information, together with Personal Information for a variety of purposes, including to administer, improve and optimize the inKind Program. Specifically, offering better service at Partner Restaurants. To offer those benefits, we use the signal of our inKindBeacon devices (or another geolocation or presence technology) which are located in various places, such as above the entrance to a Partner Restaurant. Those devices broadcast signals that can be received by a device on which the Application is installed or the inKind Program is accessed. When the device receives the inKindBeacon signal, a Partner Restaurant will receive a message about you and your interaction with the inKind Program, to give you an awesome and personalized dining experience. To avoid geolocation data from being used or received by inKind Program, either while the Application is in the background or not currently running on the phone, you can switch off notifications near or at restaurants in the Settings of the Application at any time. We may also analyze trends through aggregated demographic and other information about users.

When Do We Share Information?
inKind will not disclose any Personal Information to third parties except in limited circumstances that are set out below. Before inKind begins to transfer Personal Information to any third party acting as our agent, we will confirm that they have adopted, are subject to, or are contractually obligated to comply with the principles and objectives of this Privacy Policy. Examples of the limited scenarios where inKind may disclose Personal Information to third parties are: (a) with your knowledge and consent; (b) as described in this Privacy Policy; (c) as may be required by law, regulatory authorities, or legal process; (d) as permitted to protect the rights, property, safety, confidentiality, or reputation of inKind or its users (e) to enforce our terms and conditions; (f) to prevent fraud or cybercrime; or (g) to permit us to pursue available remedies or limit the damages that we may sustain.

i) Transaction Providers, Partner Restaurants: If you chose to participate in the inKind program, we share the payment card information you entered with the appropriate Transaction Provider. In addition, when you use the inKind program and similar features, you agree Purchase Information may be shared with Partner Restaurants. Also, when you participate in the inKind program, you agree inKind may use Purchase Information and other information derived from your participation, to provide awesome dining experiences at other establishments. If you elect to participate and provide consent to share your Personal Information, we may share personal information with our Parter Restaurants.

ii) Group Companies: We may share Personal Information with our affiliates, parent or group companies so that they may use Personal Information for the purposes described in this Privacy Policy, to provide the additional services of those group companies, and for the purposes of connecting you to users of the other websites operated by the group companies. inKind remains responsible for the management of this information. Additionally, as our business continues to grow and change, we might restructure, buy, or sell subsidiaries or business units. In these transactions, customer information is often one of the transferred assets, remaining subject to promises made in then prevailing privacy policy. Also, in the event inKind, or substantially all of its assets or stock are acquired, transferred, disposed of (in whole or part and including in connection with any bankruptcy or similar proceedings), Personal Information will as a matter of course be one of the transferred assets.

iii) Third-Party Service Providers: Under the protection of appropriate agreements, we may disclose Personal Information to third party service providers we use to perform various tasks for us including data storage, consolidation, retrieval, analysis, or other processing, as well as for the purposes of effective management of customer information and to help us communicate with you. These third parties are only given access to that information needed to perform their support functions, and are prohibited from using it for other purposes. These third parties include affiliated and unaffiliated service providers in the United States, Europe and in other jurisdictions.

iv) Non-Personally Identifiable Information: We may share with third parties or the public (e.g., through white papers or press articles) aggregated information in a form that does not disclose your Personal Information, nor be reasonably likely to allow you to be personally identified, for industry analysis, demographic profiling and similar purposes. We share this aggregated information so that merchants or other third parties also understand how interested our users are in their products and services, so that they may also provide you with an optimal dining experience, and so that additional food businesses can see the opportunity in inKind and may also become partners and further enrich the Services. We may also share Non-Personally Identifiable Information with our preferred merchants or other third parties to allow them to assist us in delivering tailored advertisements, promotions, and other incentives to you when you use the inKind Program. For example, a merchant may want to provide an offering to a certain audience (for example, men ages 18-34) or audience segment (for example, women ages 25-40 who have viewed certain content). If the Non-Personally Identifiable Information we collected about you meets this description, you are then able to view and partake in the offering.

How Can I Change or Delete My Personal Information?
You may review, update, correct or delete your Personal Information in your Account by contacting us or by making the appropriate modifications in your Account preferences. You can also make changes in the Application by clicking on Settings and making changes. To unlink a Payment Card, in the Application, go to Account, and tap on "Payment Sources", tap on the card you wish to unlink and follow the steps to unlink it. If you completely delete all such information, then your account may become deactivated. If you would like us to delete your Account and/or remove your records from our system, please contact us and we will delete your account within 45 days if we do not have any legal obligation to retain the record.

International Data
If you are outside the United States, your information will be stored and maintained on computers located outside of your state, province, country or other governmental jurisdiction where the privacy laws may not be as protective as those in your jurisdiction. Our Privacy Policy and its protection applies to your data. If you are located outside the United States and choose to provide information to us, inKind collects Personal Information in the United States and processes it there. Your submission of such information represents your agreement to this collection, storage and processing.

Links to Other Sites
The inKind Program may contain links or API's (e.g. data or content exchange interfaces) to external services or websites of other companies or merchants. If you click on a button, banner ad, or other type of third party link, you will be directed to that third party's resources. The fact that we may link to or incorporate a merchant's services, functionality, or website, or present a banner ad or other type of advertisement, is not an endorsement, authorization or representation of our affiliation with that third party, nor is it an endorsement of their privacy or information security policies or practices. We do not exercise control over third party services, functionality, websites or other resources, including their use of personal information, and you should exercise caution when deciding to disclose any personal information to a third party. We encourage you to read the privacy policies or statements of the other websites you visit to learn more about their privacy practices. These other parties may place their own cookies or other files on your computer or device, collect data or solicit personal information from you.

Children's Information
The Services are not directed to children. We do not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian that has become aware that your child has provided us with Personal Information without your consent, please contact us. If we become aware that a member is under the age of 13 and has provided us with Personal Information without verifiable parental consent, we will delete such information from our files.

Our Communications
When you sign up to inKind, purchase a House Account, accept credit gifted or shared by another or apply to use our services, you will receive emails that confirm specific actions you have requested. You will receive notifications confirming your registration, the successful purchase of a gift card or House Account, and follow-ups from us if you wish to use our services. We may also send you responses to emails you send us, if appropriate. From time to time, we will also send user surveys, feedback requests regarding user experience and website operations or marketing offers from us or from us on behalf of our marketing partners. The completion of these surveys or requests for feedback or acceptance of any offer is strictly voluntary and you can opt out of receiving any such communications in the future by letting us know via the opt out included in any offer email you receive from us.
We will send you email notifications from time to time. These are a necessary part of the process of you purchasing a gift card or House Account, such as seeking confirmation of an action you have taken. Typically we send these to notify you of a change in status for security purposes. For example, certain notifications are sent for your own protection to ensure that another person cannot make a change to your account without your knowledge. In other cases, these notifications involve changes to various legal agreements or website policies. Generally you may not opt out of such service-related emails.
Security Policy
We are committed to maintaining the security and confidentiality of your personal and financial information. We employ administrative and electronic measures designed to safeguard and protect your information from unauthorized access and disclosure. In addition, we periodically review and enhance our security and privacy practices as needed. While we cannot guarantee that loss, misuse or alteration of data will not occur we use commercially reasonable efforts to prevent this. It is also important for you to guard against unauthorized access to your passwords and the unauthorized use of your computer.

We control access to your information via secure web pages and limit access to employees and third parties on a need-to-know basis.

We employ firewalls and other security technologies to protect our servers from external attack. We enable our servers with Secure Socket Layer (SSL) technology to establish a secure connection between your computer and our servers, creating a private "conversation" that cannot be viewed or accessed by other parties. We test our systems regularly to ensure that our security mechanisms are up to date.

We also employ session time-outs to protect your account. You will be logged out of the website automatically after a specified period of inactivity. This time-out feature reduces the risk of others being able to access your account if you leave your computer unattended.

Federal and state regulations may require that we maintain and report aggregate demographic information on members who participate in transactions. We may also maintain information, including personally identifiable information of our members, for a period of seven years or more.
What you can do
You can take several precautions to protect the security of your computer and personal information:

  • use a hard to guess password – avoid family members' names or birthday and other information other can easily learn about you. Use special characters in place of letters
  • change your password frequently
  • log out of our website and close the internet browser when you finish a session
  • install security software (antivirus and firewall) to protect your computer from external attacks

We also send automatic notifications if certain actions are taken on your account, such as a change of password, so you can be sure nobody else is making changes without your knowledge. This will be undermined if other people have access to your email account so it might be prudent to restrict access to this account and/or change its password frequently.

If you use a computer that is accessed by other people, such as in a public library or Internet cafe, we recommend that you take special precautions to protect the security of your account and personal data. When accessing our website from a public computer (library or internet café) we recommend you end your session by logging out completely, then closing the browser window and clearing the browser's cache files.
Changes to this Privacy Policy
We are committed to complying with all applicable laws and regulations governing the collection and use of personal information. From time to time, inKind will review its collection, use, and disclosure practices in order to assure that we are complying with our Privacy Policy and all applicable laws and regulations. If we make material changes our Privacy Policy, we will issue an updated version of this Privacy Policy with an updated date legend and/or notify you via email, the Website, Application or by other appropriate means prior to the change becoming effective if it is a significant change. You should review this Privacy Policy regularly to ensure you are familiar with any changes to it. If you do not consent to any changes to our Privacy Policy and as a result you would like us not to use or hold Personal Information about you in accordance with the revised terms, you may notify us here so we can discontinue your account, or you may discontinue your use of the inKind Program.

How To Contact Us
If you have questions or concerns regarding this Privacy Policy, please contact inKind at
Updated February 12, 2018.